Customer reviews of Range Motor

By Anonymous on 03 October 2021 | Purchase not verified

I thought there was something funny with the gear box when I test drove, but received assurances it was nothing to worry about and had all been checked out. Spoke to my mechanic two days later and was told the clutch was gone, and they couldn't figure out how it had passed MOT with no horn and front discs completely gone. Range denied knowing anything about it and denied all responsibility, told me it was my problem. I explained my rights, his tune changed as he 'had to feed his children'. I was persuaded to go halfers on a new clutch. You might get lucky with these guys and get a good car, you might end up like me. Get your mechanic to check any car over before you buy.

Reply from Range Motor on 19/05/22

We are extremely sorry for the inconvenience caused. Our customer care team had been assisted you all the way and customer care representative will contact you to further assist you in this matter. Kind Regards

By Imran H on 24 July 2021 | Purchase not verified

Excellent dealer. Very polite and informative. Helped me buy a car for my daughter and the whole experience was smooth and pleasant. Highly recommend.

Reply from Range Motor on 24/07/21

Hi, I am extremely grateful for your kind words We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Sian W on 24 May 2021 | Purchase not verified

Very helpful. The process was made simple for us. I would recommend Range Motor to others.

Reply from Range Motor on 25/05/21

Hi, I am extremely grateful for your kind words We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By R L on 23 May 2021 | Purchase not verified

First time buying a car in UK; Service provided by Range motor is more than excellence; fast response to enquiries; fast delivery of car in excellent cleaning condition; honest; great selling price. Must come again next time!!!

Reply from Range Motor on 23/05/21

Hi, I am extremely grateful for your kind words We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Jo B on 09 April 2021 | Purchase not verified

Disgusting service. Purchased car that overheated on the way home & engine light came on. I live 120 miles away. Though trader offered to return for their mechanic to look at issues, we agreed I would take to a local garage to me. Car had a lot of problems. I had traded in my car, which they still had. So I suggested best solution would be to return the car and reverse the sale and I take my old car back. The trader said he would take the car back at a charge of £1500 to me as I’d had the car 5 weeks! had no choice as I needed a car. My advice is always buy local, so if you have any issues, it’s easier to resolve. Trading Standards have confirmed that with the 2015 Consumer Goods Act, the trader should give me back 100% of the price I paid. Therefore he illegally charged me and took advantage of my situation knowing I needed a car. I would not recommend this dealer, if you have any issues, you’re screwed!

Reply from Range Motor on 12/04/21

Dear Jo we are extremely disappointed from your review . We offered you support from the day one when you noticed temperature gauge was high but you decided to keep the vehicle and go to your own mechanic . You confirmed to us that your mechanic advised you everything was perfect about the vehicle it was a just a glitch. You kept the vehicle over month and again contacted us and requested to buy back the vehicle. We offered you best customer service and accepted your request and returned you part exchange vehicle and bought back our vehicle. As you used our vehicle for several hundreds miles and kept over a month hence mutually agreed a fair amount of deduction which you happily accepted and we took our vehicle back. Our vehicle was fully checked by our mechanic and it was absolutely perfect. We lost time, money and increased an owner and mileage on our vehicle to provide the best customer service but it is so unfair to receive such a unjustified review from you. KIND REGARDS

By John L on 13 March 2021 | Purchase not verified

Got picked up at station and drove car back to base as a test masks worn .great service insurance on car for 24 hours to get home .

Reply from Range Motor on 14/03/21

Hi, I am extremely grateful for your kind words We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Blank B on 02 March 2021 | Purchase not verified

NO CAR..!! V.W Sharan The Dealer made an appointment for us to arrive at 1.00 Told to park up and wait as car not here as being cleaned. 20 min later The Dealer dove past us and stopped and told us TO BE PATIENT. The car will be another 20 min to 40 min . Well after waiting 1 hr and 15 min we decided to go home. No sign of him or the car as we drove up the road. The Dealer made contact 1. 45 min later to say he had got the car..! The appointment could easily of been changed by Manzoor before leaving home, just a waist of time. We was also told to go to his home address and not the car site as advertised on Auto Trader..!!

Reply from Range Motor on 04/03/21

Please accept our sincere apology. We always aim to offer BEST customer services to all our customers. Even in this COVID-19 PANDEMIC we are still trying to offer same level of services where nothing isn't working. We always try to get the vehicle clean, wash & sanitize before each test drive for the safety of all our customers. As you know all car wash are closed due to national lockdown and we are relying upon Auto car wash at petrol stations. Unfortunately our driver had 10 cars queue in the car wash and due to one way operation the driver could not even leave the queue too. We contacted you once the vehicle arrived but you left without informing us. We also offered you a home visit. This is the most difficult period of time for all businesses to operate. Please make another appointment and we ensure you do not wait for a second. We humbly request you to reconsider your review and Kindly remove it. KIND REGARDS

By Angela H on 14 November 2020 | Purchase not verified

I can not recommend this company highly enough, The service I have received has been absolutely outstanding!!! I paid for a car late Friday afternoon and they delivered it to me in Newcastle Upon Tyne by Saturday lunch time. The communication throughout has been brilliant and it has been an absolute pleasure dealing with this company and I am totally over the moon with my new car. Thank You.

Reply from Range Motor on 15/11/20

Hi, I am extremely grateful for your kind words+We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Kevin S on 11 November 2020 | Purchase not verified

Genuine Company I purchased a Peugeot 5008 on a 63 plate, had a couple of small issues which he rectified fast & Efficiently. They helped me get the car home Thanks so much to Manzoor & Hallip would buy from him again.

Reply from Range Motor on 14/11/20

Hi, I am extremely grateful for your kind words+We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Jason M on 22 April 2020 | Purchase not verified

I purchased a vehicle with 19k on the clock on 16/04/20 from this trader. It was described in Auto Trader as great condition with service history. Unfortunately I was unable to check the car out on delivery and Trusted the dealer due to his feedback. I really wish I had now, as every panel was damaged and there was extremely bad body work on certain panels . The trader stated all the paperwork was in an envelope he dropped off, but there was nothing inside except a spare key and the front page of a HPI report. I immediately contacted the trader and asked for my money back, his attitude was that it was a little cheaper than it should, don’t worry about the condition, just enjoy it. The trader stated it had an electronic service record with Mercedes. I contacted Mercedes and they have never seen the car. There was no receipt given for my transaction and the trader refuses to speak to me. A body shop has quoted me £2500 to put the car back to how it should be. Avoid this trader !