Customer reviews of Range Motor

By R L on 23 May 2021 | Purchase not verified

First time buying a car in UK; Service provided by Range motor is more than excellence; fast response to enquiries; fast delivery of car in excellent cleaning condition; honest; great selling price. Must come again next time!!!

Reply from Range Motor on 23/05/21

Hi, I am extremely grateful for your kind words We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Jo B on 09 April 2021 | Purchase not verified

Disgusting service. Purchased car that overheated on the way home & engine light came on. I live 120 miles away. Though trader offered to return for their mechanic to look at issues, we agreed I would take to a local garage to me. Car had a lot of problems. I had traded in my car, which they still had. So I suggested best solution would be to return the car and reverse the sale and I take my old car back. The trader said he would take the car back at a charge of £1500 to me as I’d had the car 5 weeks! had no choice as I needed a car. My advice is always buy local, so if you have any issues, it’s easier to resolve. Trading Standards have confirmed that with the 2015 Consumer Goods Act, the trader should give me back 100% of the price I paid. Therefore he illegally charged me and took advantage of my situation knowing I needed a car. I would not recommend this dealer, if you have any issues, you’re screwed!

Reply from Range Motor on 12/04/21

Dear Jo we are extremely disappointed from your review . We offered you support from the day one when you noticed temperature gauge was high but you decided to keep the vehicle and go to your own mechanic . You confirmed to us that your mechanic advised you everything was perfect about the vehicle it was a just a glitch. You kept the vehicle over month and again contacted us and requested to buy back the vehicle. We offered you best customer service and accepted your request and returned you part exchange vehicle and bought back our vehicle. As you used our vehicle for several hundreds miles and kept over a month hence mutually agreed a fair amount of deduction which you happily accepted and we took our vehicle back. Our vehicle was fully checked by our mechanic and it was absolutely perfect. We lost time, money and increased an owner and mileage on our vehicle to provide the best customer service but it is so unfair to receive such a unjustified review from you. KIND REGARDS

By John L on 13 March 2021 | Purchase not verified

Got picked up at station and drove car back to base as a test masks worn .great service insurance on car for 24 hours to get home .

Reply from Range Motor on 14/03/21

Hi, I am extremely grateful for your kind words We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Blank B on 02 March 2021 | Purchase not verified

NO CAR..!! V.W Sharan The Dealer made an appointment for us to arrive at 1.00 Told to park up and wait as car not here as being cleaned. 20 min later The Dealer dove past us and stopped and told us TO BE PATIENT. The car will be another 20 min to 40 min . Well after waiting 1 hr and 15 min we decided to go home. No sign of him or the car as we drove up the road. The Dealer made contact 1. 45 min later to say he had got the car..! The appointment could easily of been changed by Manzoor before leaving home, just a waist of time. We was also told to go to his home address and not the car site as advertised on Auto Trader..!!

Reply from Range Motor on 04/03/21

Please accept our sincere apology. We always aim to offer BEST customer services to all our customers. Even in this COVID-19 PANDEMIC we are still trying to offer same level of services where nothing isn't working. We always try to get the vehicle clean, wash & sanitize before each test drive for the safety of all our customers. As you know all car wash are closed due to national lockdown and we are relying upon Auto car wash at petrol stations. Unfortunately our driver had 10 cars queue in the car wash and due to one way operation the driver could not even leave the queue too. We contacted you once the vehicle arrived but you left without informing us. We also offered you a home visit. This is the most difficult period of time for all businesses to operate. Please make another appointment and we ensure you do not wait for a second. We humbly request you to reconsider your review and Kindly remove it. KIND REGARDS

By Angela H on 14 November 2020 | Purchase not verified

I can not recommend this company highly enough, The service I have received has been absolutely outstanding!!! I paid for a car late Friday afternoon and they delivered it to me in Newcastle Upon Tyne by Saturday lunch time. The communication throughout has been brilliant and it has been an absolute pleasure dealing with this company and I am totally over the moon with my new car. Thank You.

Reply from Range Motor on 15/11/20

Hi, I am extremely grateful for your kind words+We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Kevin S on 11 November 2020 | Purchase not verified

Genuine Company I purchased a Peugeot 5008 on a 63 plate, had a couple of small issues which he rectified fast & Efficiently. They helped me get the car home Thanks so much to Manzoor & Hallip would buy from him again.

Reply from Range Motor on 14/11/20

Hi, I am extremely grateful for your kind words+We always aim to provide all our customer the BEST+HONEST+PROFESSIONAL services. You are a true ++++FIVE STAR++++ customer. We are very happy that you are LOVING NEW CAR. Best Regards

By Jason M on 22 April 2020 | Purchase not verified

I purchased a vehicle with 19k on the clock on 16/04/20 from this trader. It was described in Auto Trader as great condition with service history. Unfortunately I was unable to check the car out on delivery and Trusted the dealer due to his feedback. I really wish I had now, as every panel was damaged and there was extremely bad body work on certain panels . The trader stated all the paperwork was in an envelope he dropped off, but there was nothing inside except a spare key and the front page of a HPI report. I immediately contacted the trader and asked for my money back, his attitude was that it was a little cheaper than it should, don’t worry about the condition, just enjoy it. The trader stated it had an electronic service record with Mercedes. I contacted Mercedes and they have never seen the car. There was no receipt given for my transaction and the trader refuses to speak to me. A body shop has quoted me £2500 to put the car back to how it should be. Avoid this trader !

By Lee W on 10 June 2019 | Purchase not verified

I bought a 2008 Honda Civic a couple of weeks back with a fresh MOT applied and I've added about 200 miles to the car since purchase, however after taking the car to Honda for a quick health check 2 of the tyres are illegal, worn and bulging and a suspension arm has cracked, none of this was mentioned as advisories on the MOT. Now, that said the car is old, relatively cheap and none of this is a deal breaker, but it would have been nice to know about these issues before purchase. That aside, the advert itself didn't mention any issues with the car, however, upon arrival, it turns out the rear sunroof was broken and the handbrake was cracked and held together with duck tape, again, neither of these are deal breakers but it would have been nice to know before travelling to see these.

Reply from Range Motor on 10/06/19

Hi Lee, Thank you very much for providing your feedback. As you know vehicle came with the MOT and you will agree with me the MAIN Dealer always encourages customers to buy NEW cars or DOUBLE PRICED SO CALLED APPROVED USED vehicles from them. I am very confident the vehicle you purchased from us is a HIGH QUALITY vehicle. Furthermore at the point of sale the Tyres and Handbrake was mentioned and hence discount was agreed to complete the transaction. We will appreciate if you reconsider and change the title of your review. Regards, IMW CARS

By martyn S on 26 May 2019 | Purchase not verified

Very professional. Was picked up from local train station - having travelled down to London by train & already paid a £300 holding deposit to secure the car to an unknown party. Manzoor however agreed over the phone to do various jobs to the Citroen before pickup as part of my 2'nd hand car deal - which were done as promised. Remembering you cannot buy a 'New 2nd hand car' - so there will always be stuff to do to make it how you want it. Overall good experience

Reply from Range Motor on 28/05/19

Hi, Thank you very much for acknowledging our services. Your feedback is the fuel we get our wheels going. You are a true 5 STARS customer. Best Regards, IMW CARS

By Tammy S on 22 November 2018 | Purchase not verified

Super happy with our family car! Recently went away on holiday and found we needed more boot space. With all we needed to take it was a tight squeeze in our old smaller car. But now we have a Ford S-Max we couldn't be happier! 11 months MOT, a few advisories, nothing major and our own machanic confirmed everything is good and just as we had been advised, very honest dealer which seems to be hard to find these days. When the time comes in the future we will most certainly look with these guys first. And will definitely be recommending to friends. Thank you!

Reply from Range Motor on 23/11/18

Hi, I am extremely HAPPY to know that you LOVING your new family car. You are a true “5 STAR” customer. We always aim to provide best customer services to all our customers. Best regards, IMW CARS