Customer reviews of Range Motor

By Lee W on 10 June 2019 | Purchase not verified

I bought a 2008 Honda Civic a couple of weeks back with a fresh MOT applied and I've added about 200 miles to the car since purchase, however after taking the car to Honda for a quick health check 2 of the tyres are illegal, worn and bulging and a suspension arm has cracked, none of this was mentioned as advisories on the MOT. Now, that said the car is old, relatively cheap and none of this is a deal breaker, but it would have been nice to know about these issues before purchase. That aside, the advert itself didn't mention any issues with the car, however, upon arrival, it turns out the rear sunroof was broken and the handbrake was cracked and held together with duck tape, again, neither of these are deal breakers but it would have been nice to know before travelling to see these.

Reply from Range Motor on 10/06/19

Hi Lee, Thank you very much for providing your feedback. As you know vehicle came with the MOT and you will agree with me the MAIN Dealer always encourages customers to buy NEW cars or DOUBLE PRICED SO CALLED APPROVED USED vehicles from them. I am very confident the vehicle you purchased from us is a HIGH QUALITY vehicle. Furthermore at the point of sale the Tyres and Handbrake was mentioned and hence discount was agreed to complete the transaction. We will appreciate if you reconsider and change the title of your review. Regards, IMW CARS

By martyn S on 26 May 2019 | Purchase not verified

Very professional. Was picked up from local train station - having travelled down to London by train & already paid a £300 holding deposit to secure the car to an unknown party. Manzoor however agreed over the phone to do various jobs to the Citroen before pickup as part of my 2'nd hand car deal - which were done as promised. Remembering you cannot buy a 'New 2nd hand car' - so there will always be stuff to do to make it how you want it. Overall good experience

Reply from Range Motor on 28/05/19

Hi, Thank you very much for acknowledging our services. Your feedback is the fuel we get our wheels going. You are a true 5 STARS customer. Best Regards, IMW CARS

By Tammy S on 22 November 2018 | Purchase not verified

Super happy with our family car! Recently went away on holiday and found we needed more boot space. With all we needed to take it was a tight squeeze in our old smaller car. But now we have a Ford S-Max we couldn't be happier! 11 months MOT, a few advisories, nothing major and our own machanic confirmed everything is good and just as we had been advised, very honest dealer which seems to be hard to find these days. When the time comes in the future we will most certainly look with these guys first. And will definitely be recommending to friends. Thank you!

Reply from Range Motor on 23/11/18

Hi, I am extremely HAPPY to know that you LOVING your new family car. You are a true “5 STAR” customer. We always aim to provide best customer services to all our customers. Best regards, IMW CARS

By J L on 18 November 2018 | Purchase not verified

Bought a car from this dealer, was asked to leave a review while still at dealers, I can see why now. Test drove car but not on motorway, on driving it the 2.5 hrs home we noticed wheel wobble when driving at 70mph. My mechanic inspected the car and found that the front near side wheel was slightly buckled. I contacted the owner through AutoTrader to ask whether he would consider contributing to a new wheel. This was 5 days ago and still haven’t had a reply.

Reply from Range Motor on 19/11/18

Hi Judith, Please accept my sincere apology. Last week we had an IT issue hence few emails weren't answered on time. I have confirmed that we have successfully replied your email. Best Regards, IMW Cars

By craig W on 02 October 2018 | Purchase not verified

Arranged to view car got three trains over 100 miles got to Hounslow said I'm here and he said I've sold it an hour ago even after texting him numerous times to make sure it was still ok to come view the car 😡

Reply from Range Motor on 12/10/18

  Hi Craig, Please accept my sincere apology. We requested you to leave a holding deposit to secure the car which you declined. As you will appreciate we are running a business and if no deposit taken vehicle will be sold to first come first serve basis . We recommend to all our customers to pay a REFUNDABLE deposit to secure the vehicle. Best Regards, IMW CARS

By David P on 18 September 2018 | Purchase not verified

I travelled to Hounslow to view a BMW 3 series and when I arrived there was a wet patch on the passenger side floor. He said it was due to the valet done 4 days ago. So I checked under the car and it was soaking. I asked to view underneath and they drove me to a garage but refused to take panel off so I could assess if there was an issue. So I declined to buy car. Very strange. If there wasn't an issue they would have taken 10 mins to reassure me. My advice is take someone who knows there stuff just in case.

Reply from Range Motor on 23/09/18

Hi David, First of all please accept my sincere apology. As you noticed the BMW was valeted and due to rainy weather the floor was still little but wet which has been completely dried using the car heating. On your request to satisfy you we took you to the nearest garage and managed to get the car on the ramp and you witnessed there was no concern. But due to health & safety and insurance reason garage manager didn't allow you to open the panel yourself and required waiting of 4 hours to garage qualified mechanic to perform the job. Please let me know if you are still interested and I can arrange a time with the garage as per your convenience to open the panel to provide you the full satisfaction. BEST REGARDS IMW CARS

By Barry R on 14 November 2017 | Purchase not verified

I purchased a Renault Laguna off this garage, car had 2 broken front springs, damaged top mount, and badly worn suspension arm checked by a local garage and advised the car was dangerous to drive,they offered to fix it at a mechanic with a bad reputation, and cost of the work would have been £530, they offered £300 so leaving myself to find the balance, I noticed the problem after just 12 days, get any car you are considering purchasing from this company, independently checked!

Reply from Range Motor on 20/11/17

Hi Barry, I am very surprised from your feedback as this does not reflect the true facts. I sold you a car for £1,850 and after two weeks you called me to report a broken spring in the suspension. I offered you full refund £1850 and also offered you to get it fixed at my garage once you bring it back to us. but you never provided me an opportunity to fix it as you kept calling me or texting and emailing me as I have all the records. I have your email which you sent to me in which you requested me to offer you £300 partial refund to resolve it amicably. I accepted your request and paid the refund. Now receiving such a feedback really made me feed very sad because I sold you a 10 years old used car and any used car can go wrong. I answered all your calls offered you repair and full refund furthermore refund you £300 as per your request. I 100% think this feedback is not justified and will appreciate if you kindly reconsider it.